I think there's absolutely no quality control with this company's refurbishment of their high-end office chairs. They put chairs in a box and send them off. You might get a decent chair where all the features work, and you might get a piece of garbage.
I bought a Steelcase Leap Chair a week ago. Guess what I got? A piece of garbage!!! Granted, I will never buy an office chair like this refurbished again. It's just too complex. Too many levers and things that could go wrong. That was my mistake. I bought the lowest price and that was *** and naive. I actually thought when they said the chair was "mint condition," it was mint condition. Hahahahahahahahahaha.
But what I was delivered was a chair, problem one, the arms were completely defective out of the box. Not the cool adjustable ones in the description: "height width adjustable pivot arms". Well, that made me sad because that's why I bought the frigging chair. And the lumbar back support arm broke in half within exactly one hour of normal use. Whoops!! I'm left with $380 of worthless *** on the first day of use!! I'm not happy.
After a lot of back and forth with someone named Jacob who must be 15 because he his emails are entirely in text speak, I'm supposed to be getting a full refund to my credit card. I sure hope so because otherwise the charge will be disputed tout de suite. And I also know one other thing for sure, I'll never purchase anything from this company again.
Product or Service Mentioned: Instyle Modern Chair.
Monetary Loss: $380.