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1.7 Based on 6 reviews
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  • Customers like
    • Fast shipping once item was in stock 2
    • Price 2
    • Selection of goods 2
  • Customers don't like
    • Customer service is a joke 3
    • Service 3
    • Total lack of response from customer service 3
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Absolute scam. The shipment arrived w/out the proper directions and the parts needed to assemble the chair were literally stuck in the base and could not be extracted. They never returned any emails (don't bother calling as they will direct you to email them and the phone will then hang up on you.). I tried submitting the claim on their site, and when they ask you to put in a code for submission, an error button won't allow you to submit your... Read more

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I bought a set of chairs from this place and received them a short time later. The packaging was a joke, the box much too small and barely held together. The chairs are not as advertised-- cheap knockoffs that are different from picture-- and cannot be assembled because the base is too small to attach to the seat of the chair, the fittings do not align at all. I have contacted customer service, but do not have high hopes given previous... Read more

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I received a ball chair a month later than expected and it did not fit correctly in the base so you couldn't even sit in it without it wobbling to one side. I was worried that it would fall off the base so I contacted customer service who wanted me to pay to ship back their defective item. I did not feel that this was my responsibility. You CAN NOT reach them by phone. Their responses to email are often written by someone that does not speak... Read more

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DO NOT buy from this site. the prices are kind of good but look elsewhere - the proportions of this tulip style table is not correct at all. the table they sent me was back ordered for weeks and when it finally came it was cracked and scratched. they said theyd replaced the base but not the top. i have been asking if they need the base back but no response. they are very unresponsive when you need something. every time i look at the table... Read more

Was this review helpful? 1 1

Can't be sure what happened with the dissatisfied customers, I placed an order and the item was actually not in stock however the company did offer a back order service. I waited about ordered and days and they contacted me that the order arrived. In style Modern shipped out the order immediately and I received it days later. The item was received in perfect condition and looks just like it does in the image on site. I definitely recommend... Read more

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I ordered a Eero Saarinen Style Tulip Dining Set - table & four chairs. It was advertised as having suede seat cushions. The set arrived in good condition and is very attractive, but the seat cushions are burlap and are freeing. I've spoken to and writen Instylemodern many times and sent photos of the cushions. They certainly make the set look cheap. They have never responded to my complaint nor have given me any type of compension. ... Read more

Was this review helpful? 1 1

The glass table top we received for the LIBO dining table was not 42" as advertised, was not 1/2" thick as we were told over the phone and had a chip in it when we received it.It has been a total runaround with these people. One of their emails asked me to fax the chip to them!I had already sent pictures. They stopped replying to my emails.After holding for an eternity I actually talked with a person. I faxed previous emails & a receipt for... Read more

Was this review helpful? 1 0

I ordered bar stools and the order was accepted, then I made a mistake of reading all the horrible reviews and I decided to email the company asking if the item I ordered was actually in stock. They responded soon and said it was coming in 2 weeks. Which it did and then they shipped it. They were fast to reply to my emails about estimated stock replenishment dates. I received my stools. they are beautiful and of decent quality for a knock off. ... Read more

Was this review helpful? 2 0

As sone as you have paid and placed an order, you Will not get any more service out of this Company. Still haven't got my order shiped yet, running on 2 months now. But worst of all is that no one returns my calls or emails. The 5 star rating on Their HomePage...hmmmmm dont Think so. I am not pleased with Company and it seams like other pleople on this side agree with me. On tracking my order it looks like it has been shiped, but fedex telts me... Read more

Was this review helpful? 2 1

Ordered table on sept 2 2014. expected delivery was supposed to be end of october. Didn't arrive or get any info. Table was then promised by Thanksgiving. Didn't arrive. Christmas. Didn't arrive. New Year. Didn't arrive. We called again for the millionth time and they said the following week. We then received an email that asked us what the size and color was supposed to be. REALLY?!?!?!?!?! Table finally arrived around January 15th. With a... Read more

Was this review helpful? 4 1
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